Thank you for choosing Golden Horse for your electric vehicle and parts needs. We appreciate your interest and are dedicated to ensuring you have a rewarding experience as you explore, evaluate, and proceed with your purchases.

Just like any significant purchase, transactions at GoldenHorse adhere to certain terms and conditions. Please be aware that by placing an order or making a purchase at GoldenHorse, you are agreeing to the terms outlined below.

Returns

We are confident you will be pleased with your purchase from GoldenHorse, as we dedicate ourselves to ensuring our products are designed and manufactured to meet your needs. However, we understand that sometimes a product may not meet your expectations. In such cases, we kindly ask you to review the following return terms :

• Returns must be requested within 7 days of the original purchase date.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Products purchased at full price are eligible for returns, while those bought at promotional or discounted prices are not.
• Certain items, including customized products, may not be eligible for return.

Refunds

Upon receiving your returned item, we will inspect it and notify you of its receipt. We will also inform you of the status of your refund following the inspection.

• If your return is approved, we will initiate a refund to your original method of payment.
• The credit will appear on your statement within a certain number of days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at goldenhorsenewenergy@gmail.com.

Contact Us

For any questions about this Refund and Returns Policy, please contact us.